Thai Students’ Satisfaction with Academic Services at Universities

Supriadi Supriadi; Widya Syafitri; Muhammad Kosim; Aldri Aldri

doi:10.15548/jt.v32i1.1008

Thai Students’ Satisfaction with Academic Services at Universities

Supriadi Supriadi, Widya Syafitri, Muhammad Kosim, Aldri Aldri

Abstract

This study investigates the satisfaction levels of Thai students from Pattani enrolled in four public universities in West Sumatra, Indonesia. Using a quantitative descriptive method, the research evaluates perceptions of academic service quality across five key dimensions: tangibles, reliability, empathy, responsiveness, and assurance. Data were collected from all 29 Thai students actively enrolled at Andalas University, UIN Padang, UIN Batusangkar, and UIN Bukittinggi through an online Likert-scale questionnaire. The findings reveal overall high satisfaction levels, with variations across institutions: Andalas University scored the highest (4.14), followed by UIN Bukittinggi (3.98), UIN Padang (3.97), and UIN Batusangkar (3.74). While most students expressed positive perceptions, areas such as service convenience, speed, and infrastructure emerged as needing improvement. The study highlights the importance of continuous service evaluation and culturally responsive practices to enhance the academic experiences of international students in Indonesian higher education institutions.

Keywords

Satisfaction index; Thai students; academic services.

10.15548/jt.v32i1.1008

Abstract view : 767 times

PDF : 378 times

Full Text:

PDF

References

Adiyanta, F. C. S. (2019). Hukum dan Studi Penelitian Empiris: Penggunaan Metode Survey sebagai Instrumen Penelitian Hukum

Empiris. Administrative Law and Governance Journal, 2(4), 697–709. https://doi.org/10.14710/alj.v2i4.697-709

Duereh, H., & Irwandi, I. (2023). Empowerment of Patani Students through the Islamic Student Association of South Patani Thailand. Indev: Literasi Media Dakwah Dan Pengembangan Masyarakat, 2(1), 42. https://doi.org/10.31958/indev.v2i1.10112

Fraenkel, J. R., Wallen, N. E., & Hyun, H. H. (2012). How to design and evaluate research in education. McGraw-Hill.

Haryadi, R., & Selviani, F. (2021). Problematika pembelajaran daring di masa pandemi covid-19. AoEJ: Academy of Education Journal, 12(2), 254–261.

Kotler, P. (2002). Marketing Management, Millenium Edition. In Prentice-Hall. www.pearsoncustom.com

Merrett, S. (1966). The rate of return to education: A critique. Oxford Economic Papers, 18(3), 289–303. https://doi.org/10.1093/oxfordjournals.oep.a041029

Minnitt, R. C. A., Rice, P. M., & Spangenberg, C. (2007). Part 1: Understanding the components of the fundamental sampling error: a key to good sampling practice. Journal of the Southern African Institute of Mining and Metallurgy, 107(8), 505–512.

Nofra, D., & Inggria Kharisma. (2020). Persatuan Mahasiswa Islam Patani Thailand Indonesia (PMIPTI) Kota Padang Dalam Mempertahankan Eksistensi Budaya Melayu. Khazanah: Jurnal Sejarah Dan Kebudayaan Islam, 10(1), 127–138. https://doi.org/10.15548/khazanah.v10i1.261

Ramadhan, T. (2021). Hikayat Pattani dan Eksistensi Masjid di Negeri Pagoda: Umat Islam Thailand dalam Pusaran Harmoni dan Konflik. Journal of Islamic Civilization, 3(2), 149–159. https://doi.org/10.33086/jic.v3i2.2619

Rulandari, N. (2020). The Impact of the Covid-19 Pandemic on the World of Education in Indonesia. Ilomata International Journal of Social Science, 1(4), 242–250. https://doi.org/10.52728/ijss.v1i4.174

Sulisworo, D. (2016). The Contribution of the Education System Quality to Improve the Nation’s Competitiveness of Indonesia. Journal of Education and Learning (EduLearn), 10(2), 127–138. https://doi.org/10.11591/edulearn.v10i2.3468

Wulandari, C. (2018). Sekuritisasi isu separatisme Patani, Thailand Selatan dalam perspektif konstruktivisme. Journal of International Relations, 4(1), 48–55.

Zhang, Y. (Leaf), Sun, J., & Hagedorn, L. S. (2013). Studying Overseas: Factors Impacting Intention of Female Students in Mainland China. Journal of International Students, 3(2), 140–154. https://doi.org/10.32674/jis.v3i2.507

DOI: https://doi.org/10.15548/jt.v32i1.1008